BladeHunter / Support

Support for your knife-buying trip.

BladeHunter is an independent guide from BinaStella LLC for travellers buying Japanese kitchen knives in Japan. It is not a shop, seller, or travel, customs, airline, or legal advisory service.

How It Works

Clear boundaries, practical guidance.

The core guide, shop listings, steel comparisons, articles, bookmarks, and shopping checklist are stored on your device for offline use. Maps, external websites, phone calls, and email use your device's system services and may need an internet connection.

Before making a special trip or travelling with a purchase, confirm current shop, customs, airline, security, and transport information directly with the relevant official source or provider.

Support

Frequently asked questions

  1. Does BladeHunter work offline?

    Core guide content is available in the app without a connection. External websites, maps, phone calls, and email open through other services and may require a connection.

  2. A shop listing looks out of date. What should I do?

    Shop information can change, and some entries are marked in the app as information to confirm with the shop. Confirm opening hours, inventory, tax-free availability, engraving, language support, and other details directly before a special trip. To report a correction, email us with the shop name and the detail that changed.

  3. Which languages are available?

    The app interface is available in English, Spanish, Arabic, Chinese, and Korean. Guide articles and factual detail may remain in English.

  4. Can I take a knife home through customs?

    BladeHunter provides links to official sources for travel research. It does not make legal, customs, airline, security, transport, or safety determinations. Confirm the current requirements for your route with the relevant official authorities and carriers.

  5. How are bookmarks and my checklist stored?

    Bookmarks and shopping checklist entries are stored only on your device. BladeHunter does not offer an in-app account or sync feature. Device backup, transfer, and deletion are controlled by your device settings.

Contact

Report a change or ask for help.

For support or a correction, email us with your app version and, where relevant, the shop name and the details that changed.

Email BladeHunter support

support@binastella.co.jp
BinaStella LLC (合同会社BinaStella)
Fukushima-ku, Osaka, Japan

Read the BladeHunter Privacy Policy